Essentials
NimbusNow Helix ITSM - Essentials
Enterprise ITSM. Live in under two weeks.
The global-leading BMC Helix ITSM platform, fully managed, at a price point for any organization. No onboarding fees. No scope creep. Just a modern service desk - fast.
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Essentials onboarding
Under two weeks
1
Company info
2
Seat selection
3
Payment
4
Portal setup
$89.99
/ seat / month
· 10-seat minimum · 36-month term
100% Certified by BMC Helix · BMC Helix Partner of the Year
Why Essentials
A managed ITSM foundation without the services project.
Essentials gives smaller teams a proven BMC Helix ITSM environment with onboarding, configuration, support, and self-service included from day one.
Fixed Fee
One predictable price. Fixed scope, no change orders, no surprise costs.
No Services Budget Needed
Onboarding, configuration, and integration are all included.
Best-Practice Out of the Box
ITIL 4 processes and proven configurations - no custom build to maintain.
Fast Time to Value
Go live in under two weeks with no time burden on your staff.
What's included
Everything a modern service desk needs to launch.
Essentials includes the core BMC Helix ITSM capabilities most teams need first, packaged with NimbusNow onboarding and support.
Incident Management
Resolve issues faster with intelligent, context-aware incident matching.
Knowledge Management
Built-in KCS to deliver fast, accurate answers to agents and end users.
Service Level Management
Define, track, and report service levels with live dashboards.
Insights
Out-of-the-box and custom dashboards with automated insights.
Service Request Management
A centralized self-service catalog for your internal customers.
BMC Helix Digital Workplace
A modern, consumer-like self-service portal on web and mobile.
Instruction Videos
Step-by-step videos for admins, staff, and end users - included.
Simple pricing
Start with Essentials. Scale when you're ready.
Essentials
$89.99
per seat / month
10-seat minimum · All-inclusive · 36-month term
Incident & Work Order management in production
Knowledge Management & Digital Workplace self-service
Dashboards, reports & SLA management
Certified L1 technical support
Onboarding & configuration included - no setup fees
Get Started
Essentials is billed monthly on a 36-month minimum term. Seat quantity is selected securely during Stripe checkout.
Certified L1 support included.
Certified L1 support for break/fix issues, based on your local business hours.
Critical
60 min
High
2 hrs
Medium
12 hrs
Low
24 hrs
Essentials requires a 36-month minimum commitment and cannot be cancelled during the term. Each seat is committed for 36 months from its purchase date.
See our
Ready to become the IT hero?
Start your Essentials onboarding now. You'll provide your account details first, then choose seats and complete payment securely through Stripe.
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